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“We talk about the process of setting up metrics and routines for measuring, monitoring and reviewing information relevant to goals, and examining that information against strategy, effort and performance,” says Fedders. “This process is key to accountability within an organization.” That accountability in mind, she adds: “We constantly ask our business owners to think about what they could track that would provide an ‘early warning system.’ In manufacturing, for example, the cost of raw materials may be far more important than reviewing quarterly financial statements—by that time, any opportunity to change course is gone.”- Joni Fedders, president of Aileron