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Support
Building customer trust and relationships through expertise, communication, and customer success.
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Want to know more about the product you have installed? Select your product to the right and get access to the learning paths.
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Need to know about the latest fixes and features? Select your product to the right.
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View the ways to Contact Pathlock Technical Support
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Select to view/download the latest Pathlock Technical Support Policy for severity levels, response times and other valuable information.
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Need to escalate a ticket? Click to access to steps to acquire assistance from Pathlock support leadership.
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We are not quite ready yet are but working to release it in 2025.
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Don’t have access to the customer portal to open a ticket? Contact us at any of the phone numbers below and request to speak with your customer success manager (CSM). The CSM will verify your information and that you are authorized to customer support by your company. Once complete, we will send a link to set up your portal access. If you have any questions, feel free to contact us at any of our phone numbers.
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If you need to escalate a support ticket, the best method is to contact us using any of our phone numbers and request an escalation. Please provide your ticket number to the representative so they can quickly escalate the issue.
You can ask your Support Representative to escalate your issue to their Regional Manager or Director at any time. The support representative will notify the Regional Manager or Director that you, as our valued customer, have requested an escalation. The Support Regional Manager/Director will contact you directly to provide assistance.
US Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s DayMonday
February 19, 2024Presidents’ Day*Monday
May 27, 2024Memorial DayMonday
June 19, 2024JuneteenthWednesday
July 4, 2024Independence DayThursday
July 5, 2024Day after Independence DayFriday
September 2, 2024Labor DayMonday
November 28, 2024Thanksgiving DayThursday
November 29, 2024Day after Thanks giving dayFriday
December 25, 2024Christmas DayWednesday
UK Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s DayMonday
March 29, 2024Good FridayFriday
April 1, 2024Easter MondayMonday
May 6, 2024Early Bank May HolidayMonday
May 27, 2024Spring Bank HolidayMonday
August 26, 2024Summer Bank HolidayMonday
December 25, 2024Christmas DayWednesday
December 26, 2024Boxing DayThursday
CANADA Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s DayMonday
February 19, 2024Family DayMonday
May 20, 2024Victoria DayMonday
July 1, 2024Canada DayMonday
August 5, 2024Civic HolidayMonday
September 2, 2024Labor DayMonday
October 14, 2024Thanksgiving DayMonday
December 25, 2024Christmas DayWednesday
December 26, 2024Boxing DayThursday
Germany Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s Day Monday
March 29, 2024Good FridayFriday
April 1, 2024Easter MondayMonday
May 1, 2024May DayWednesday
May 9, 2024Ascension DayThursday
May 20, 2024WhitMondayMonday
October 3, 2024Anniversary of German UnificationThursday
December 25, 2024Christmas DayWednesday
December 26, 2024Boxing DayThursday
Israel Check
DateFederal HolidayDay of the week
April 22, 2024Passover (Half Day)Monday
April 23, 2024Passover (Full Day)Tuesday
April 28, 2024 Passover (Half Day)Sunday
April 29, 2024 Passover (Half Day)Monday
May 13, 2024Memorial Day (Half Day)Monday
May 14, 2024Independence DayTuesday
June 11, 2024Shavout (Half Day)Tuesday
June 12, 2024Shavout (Full Day)Wednesday
October 2, 2024Rosh Hashana (Half Day)Wednesday
October 3, 2024Rosh Hashana (Half Day)Thursday
October 16, 2024Sukkot First Holiday (Half Day)Wednesday
October 17, 2024Sukkot First Holiday (Full Day)Thursday
October 23, 2024Sukkot Second Holiday (Half Day)Wednesday
October 24, 2024Sukkot Second Holiday (Full Day)Thursday
Belgium Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s DayMonday
April 1, 2024Easter MondayMonday
May 1, 2024Labour DayWednesday
May 9, 2024Ascension DayThursday
May 20, 2024WhitMondayMonday
July 22, 2024National Day (Observed)Monday
August 15, 2024Assumption DayThursday
November 1, 2024Al Saints DayFriday
November 11, 2024Armistice DayMonday
December 25, 2024Christmas DayWednesday
Mexico Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s Day Monday
February 5, 2024Constitution DayMonday
March 18, 2024BenitoJuarezBirthday(Observed)Monday
March 29, 2024Good FridayFriday
May 1, 2024Labour DayWednesday
September 16, 2024Independence DayMonday
November 18, 2024Revolution Day (Observed)Monday
December 25, 2024ChristmasDayWednesday
India Check
DateFederal HolidayDay of the week
January 1, 2024New Year’s Day Monday
January 15, 2024Magha Bihu/ PongalMonday
January 17, 2024Guru Gobind Singh’s BirthdayWednesday
January 25, 2024Hazarat Ali’s BirthdayThursday
January 26, 2024Republic DayFriday
February 14, 2024Sri Panchami/Basant PanchamiWednesday
February 19, 2024Shivaji Maharaj JayantiMonday
March 8, 2024Maha ShivarathiFriday
March 6, 2024Swami Dayanada Saraswati JayantiWednesday
March 25, 2024HoliMonday
March 29, 2024GoodFridayFriday
April 5, 2024Jamat-UL-VidaFriday
April 9, 2024Chaitra Sukladi / Gudi Padava/ Ugadi / Cheti ChandTuesday
April 8, 2024Birthday of Rabindranath TagoreMonday
May 1, 2024Maharashtra Day / May DayWednesday
June 17, 2024BakriID (Id-Uz-Zuha)Monday
August 15, 2024Independence DayThursday
August 19, 2024Raksha Bandhan(Rakhi)Monday
September 6, 2024Ganesh Chaturthi / Vinayaka ChaturthiFriday
October 2, 2024Mahatma Gandhi JayantiWednesday
October 10, 2024Dussehra (Maha saptami)Thursday
October 11, 2024Dussehra (Mahashtami) / (Mahanavmi)Friday
October 17, 2024Maharishi Valmiki JayantiThursday
October 30, 2024Diwali/DeepawaliWednesday
October 31, 2024Diwali/DeepawaliThursday
November 1, 2024Diwali/Naraka Chaturdashi/ Kannada RajyothsavaFriday
November 4, 2024BhaidoojMonday
November 7, 2024Pratihar Shashthi or Surya Shashthi (Chhat Puja)Thursday
November 15, 2024Guru Nanak Jayanti Friday
December 24, 2024ChristmasEveTuesday
December 25, 2024Christmas Day Wednesday
Coming in 2025