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Support
Building customer trust and relationships through expertise, communication, and customer success.
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Want to know more about the product you have installed? Select your product to the right and get access to the learning paths.
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Need to know about the latest fixes and features? Select your product to the right.
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View the ways to Contact Pathlock Technical Support
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Select to view/download the latest Pathlock Technical Support Policy for severity levels, response times and other valuable information.
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Need to escalate a ticket? Click to access to steps to acquire assistance from Pathlock support leadership.
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We are not quite ready yet are but working to release it in 2025.
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Don’t have access to the customer portal to open a ticket? Contact us at any of the phone numbers below and request to speak with your customer success manager (CSM). The CSM will verify your information and that you are authorized to customer support by your company. Once complete, we will send a link to set up your portal access. If you have any questions, feel free to contact us at any of our phone numbers.
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If you need to escalate a support ticket, the best method is to contact us using any of our phone numbers and request an escalation. Please provide your ticket number to the representative so they can quickly escalate the issue.
You can ask your Support Representative to escalate your issue to their Regional Manager or Director at any time. The support representative will notify the Regional Manager or Director that you, as our valued customer, have requested an escalation. The Support Regional Manager/Director will contact you directly to provide assistance.
US Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s DayWednesday
January 20, 2025Martin Luther King Jr. DayMonday
February 17, 2025Presidents’ DayMonday
May 26, 2025Memorial DayMonday
July 4, 2025Independence DayFriday
September 1, 2025Labor DayMonday
November 27, 2025Thanksgiving DayThursday
November 28, 2025Day After ThanksgivingFriday
December 25, 2025Christmas DayThursday
December 26, 2025Day After ChristmasFriday
UK Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s DayWednesday
April 18, 2025Good FridayFriday
April 21, 2025Easter MondayMonday
May 5, 2025Early Bank May HolidayMonday
May 26, 2025Spring Bank HolidayMonday
August 25, 2025Summer Bank HolidayMonday
December 25, 2025Christmas DayThursday
December 26, 2025Boxing DayFriday
CANADA Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s DayWednesday
February 17, 2025Family DayMonday
May 19, 2025Victoria DayMonday
July 1, 2025Canada DayTuesday
August 4, 2025Civic HolidayMonday
September 1, 2025Labor DayMonday
September 30, 2025Truth and Reconciliation DayTuesday
October 13, 2025Thanksgiving DayMonday
November 11, 2025Remembrance DayTuesday
December 25, 2025Christmas DayThursday
December 26, 2025Boxing DayFriday
Germany Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s Day Wednesday
April 18, 2025Good FridayFriday
April 21, 2025Easter MondayMonday
May 1, 2025Labour DayThursday
May 29, 2025Ascension DayThursday
June 9, 2025Whit MondayMonday
October 3, 2025German Unity DayFriday
December 25, 2025Christmas DayThursday
December 26, 2025Boxing DayFriday
Israel Check
DateFederal HolidayDay of the week
April 12, 2025Passover (Half Day)Saturday
April 13, 2025Passover (Full Day)Sunday
April 18, 2025 Passover (Half Day)Friday
April 19, 2025 Passover (Half Day)Saturday
April 30, 2025Memorial DayWednesday
May 1, 2025Independence DayThursday
June 1, 2025Shavout (Half Day)Sunday
June 2, 2025Shavout (Full Day)Monday
September 22, 2025Rosh Hashana (half day)Monday
September 23, 2025Rosh Hashana (New Year)Tuesday
September 24, 2025Rosh Hashana (New Year)Wednesday
October 1, 2025Yom Kippur (half day)Wednesday
October 2, 2025Yom Kippur (Atonement Day)Thursday
October 6, 2025Sukkot first holiday (half day)Monday
October 7, 2025Sukkot first holiday (full day)Tuesday
October 12, 2025Sukkot second holiday (half day)Sunday
October 13, 2025Sukkot second holiday (full day)Monday
Belgium Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s DayWednesday
April 21, 2025Easter MondayMonday
May 1, 2025Labour DayThursday
May 29, 2025Ascension DayThursday
June 9, 2025Whit MondayMonday
July 21, 2025National DayMonday
August 15, 2025Assumption DayFriday
November 3, 2025All Saints DayMonday
November 11, 2025Armistice DayTuesday
December 25, 2025Christmas DayThursday
Mexico Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s Day Wednesday
February 5, 2025Constitution DayWednesday
March 17, 2025Benito Juarez DayMonday
April 18, 2025Good FridayFriday
May 1, 2025Labour DayThursday
September 16, 2025Independence DayTuesday
November 17, 2025Revolution Day (Observed)Monday
December 25, 2025ChristmasDayThursday
India Check
DateFederal HolidayDay of the week
January 1, 2025New Year’s Day Wednesday
January 6, 2025Guru Gobind Singh’s BirthdayMonday
January 14, 2025Makar Sankranti / Magha Bihu/ Pongal/Hazarat Ali’s BirthdayTuesday
February 19, 2025Chhatrapati Shivaji JayantiWednesday
February 26, 2025Maha ShivarathiWednesday
March 14, 2025HoliFriday
March 31, 2025Eid-ul-FitrMonday
April 10, 2025 Mahavir JayantiThursday
April 14, 2025Baisakhi/ BihuMonday
April 18, 2025Good FridayFriday
May 1, 2025Labour DayThursday
May 9, 2025Guru Rabindranath’s BirthdayFriday
June 6, 2025Bakri-EidFriday
August 15, 2025Independence DayFriday
August 27, 2025Ganesh ChaturthiWednesday
September 30, 2025Dussehra (Maha Ashtami)Tuesday
October 1, 2025Dussehra (Maha Navmi)Wednesday
October 2, 2025Mahatma Gandhi’s Birthday/ DussehraThursday
October 20, 2025Choti DiwaliMonday
October 21, 2025DiwaliTuesday
October 22, 2025Govardhan PujaWednesday
October 23, 2025Bhai DoojThursday
October 28, 2025Pratihar Sashthi or Surya Sashthi (Chhat Puja)Tuesday
November 5, 2025Guru Nanak’s BirthdayWednesday
December 24, 2025Christmas EveWednesday
December 25, 2025Christmas DayThursday
Coming in 2025