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Need to know about the latest fixes and features? Select your product to the right.
View the ways to Contact Pathlock Technical Support
Select to view/download the latest Pathlock Technical Support Policy for severity levels, response times and other valuable information.
Need to escalate a ticket? Click to access to steps to acquire assistance from Pathlock support leadership.
We are not quite ready yet are but working to release it in 2025.
Pathlock Cloud
Appsian
Security Weaver
Greenlight
Customer Portal
Tutorial
America
EMEA
APAC
Click here to read the document
If you need to escalate a support ticket, the best method is to contact us using any of our phone numbers and request an escalation. Please provide your ticket number to the representative so they can quickly escalate the issue.
You can ask your Support Representative to escalate your issue to their Regional Manager or Director at any time. The support representative will notify the Regional Manager or Director that you, as our valued customer, have requested an escalation. The Support Regional Manager/Director will contact you directly to provide assistance.
Coming in 2025