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Jabil processes millions of SAP transactions every day, but identifying true SoD violations was overwhelming their team. With Pathlock, they cut through the noise, automated compliance, and turned audit prep into a faster, more focused process.
Managing Risk Across a Massive Footprint
Jabil is a Fortune 200 company with over 140,000 employees and operations spanning more than 100 global locations. With nearly $29 billion in annual revenue, the company is a vital supply chain partner for numerous industries, designing and manufacturing a wide range of products, from circuit boards to complete systems.
For a publicly traded organization of this scale, SOX compliance isn’t just a requirement—it’s a foundational part of risk management. However, Jabil’s governance team faced a growing challenge: how to maintain strict compliance without being overwhelmed by the volume of data. With millions of SAP transactions occurring daily, identifying real segregation of duties (SoD) violations was like finding a needle in a haystack.
According to Susan Zortea, Jabil’s Global Governance Lead, the problem wasn’t just volume; it was a lack of clarity. The team needed a better way to detect actual violations in real-time and eliminate the false positives that were slowing them down. Without that insight, audits became more time-consuming, and the team spent valuable hours chasing risks that weren’t real.
“With millions of SAP transactions daily, it’s crucial to focus on actual risks—not just theoretical ones,” said Zortea.
Turning Volume into Visibility
To overcome these challenges, Jabil turned to Pathlock.
With Pathlock’s automated access risk analysis, the governance team gained real-time visibility into SoD conflicts as they happened, not after the fact. Instead of relying on broad rules or generic thresholds, the team could now see exactly who executed a conflicting transaction, what invoice was involved, and whether it came from a vendor or a customer.
This level of detail transformed the team’s approach. Compliance reviews became faster and more focused. They could prioritize high-impact issues, respond quickly to true violations, and eliminate time spent investigating false positives.
We can now zero in on true violations—whether it’s a thousand dollars or ten million—and that has completely changed how we manage SoD.
At the same time, Pathlock helped streamline the audit process. With accurate reporting and clear documentation of actual conflicts, Jabil’s external auditors gained new confidence in the company’s controls. The burden of audit prep was reduced, and the governance team could shift its focus from compiling reports to improving processes.
Building a Smarter Approach to Compliance
Today, Jabil’s SoD management process is faster, smarter, and more scalable. With real-time risk detection and transaction-level insight, the team no longer operates reactively. Instead, they can focus on strategic compliance efforts, improve oversight, and stay ahead of emerging risks.
Pathlock has completely transformed how we manage SoD conflicts. What was once complex and time-consuming is now automated, precise, and highly effective.
Lessons Learned: Focus on What Matters
Jabil’s experience highlights a key lesson: when you’re operating at a global scale, clarity and automation are critical. Compliance teams don’t just need access to data; they need tools that make that data meaningful and actionable.
By using Pathlock to prioritize real risks and eliminate distractions, Jabil has elevated its governance program and proven that large-scale compliance can be both efficient and effective.
