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Manually onboarding and offboarding users is a time-consuming and resource-intensive task. User provisioning and de-provisioning processes often span multiple departments and applications. Payroll, IT, and HR teams need to create accounts across various systems to provide users the access they need. When they leave the organization, their accounts need to be disabled and eventually deleted. These multiple touch points can reduce productivity and are prone to human errors.

Organizations periodically perform user access reviews that involve approvers like managers and system owners reviewing users’ access to ensure that the users only have access to only what they need. They often use spreadsheets to manually manage and analyze users’ access, which can be inefficient and complex. Managers may also end up rubber-stamping access in order to expedite this process.

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