{"id":42824,"date":"2024-08-30T00:52:51","date_gmt":"2024-08-30T04:52:51","guid":{"rendered":"https:\/\/pathlock.com\/support\/"},"modified":"2026-01-22T12:16:53","modified_gmt":"2026-01-22T17:16:53","slug":"support","status":"publish","type":"page","link":"https:\/\/pathlock.com\/pt\/support\/","title":{"rendered":"Suporte T\u00e9cnico da Pathlock"},"content":{"rendered":"\n\n\n<section class=\"w-full flex justify-center pt-12  lg:pt-24 z-50 bg-[#0F1556]\" style=\"background-image:url('https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Header-bg.webp'); background-size:cover; background-position:center center;\">\n        <div class=\"flex flex-col mx-auto px-4 lg:w-7\/12\" >\n            <div class=\"py-12  md:py-24 gap-4 md:gap-5 text-center\">\n                <div class=\"flex flex-col gap-8 md:gap-16 items-center\">\n                    <div class=\"flex flex-col gap-4 md:gap-5\">\n                        <div class=\"flex flex-col gap-2 md:gap-4 max-w-[980px] mx-auto\">\n                            <div class=\"hidden lg:inline-flex justify-center items-center gap-1\">\n                                <div class=\"justify-center items-center flex\" >\n                                    <a href=\"https:\/\/pathlock.com\/pt\/\" class=\"text-[#ced5ee] hover:text-[#24B770] text-xs font-normal  leading-[18px]\">P\u00e1gina Inicial<\/a>\n                                <\/div>\n                                <div class=\"relative\">\n                                    <svg class=\"rtl:rotate-180\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M6 12L10 8L6 4\" stroke=\"#96A1C8\" stroke-width=\"1.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n                                    <\/svg>\n                                <\/div>\n                                <div class=\"justify-center items-center flex\" >\n                                    <div class=\"text-[#24b770] text-xs font-semibold  leading-[18px]\">Suporte ao Cliente<\/div>\n                                <\/div>\n                            <\/div>\n                                                        <h1 class=\"text-white  font-semibold text-[28px] md:text-6xl leading-[30px] md:leading-[72px] md:tracking-[-1.2px] \">\n                                Suporte ao Cliente Pathlock                            <\/h1>\n                                                    <\/div>\n                                                <div class=\"max-w-[780px] mx-auto\">\n                            <p class=\"text-base md:text-lg text-[#f2f9ff] leading-[24px] lg:leading-[28px] font-normal\">\n                                Os produtos Pathlock s\u00e3o f\u00e1ceis de usar, mas entendemos que todos precisam de assist\u00eancia de vez em quando. A Pathlock oferece diversas op\u00e7\u00f5es de suporte, todas fornecidas por uma equipe global com uma taxa de satisfa\u00e7\u00e3o s\u00f3lida de 93%.                            <\/p>\n                        <\/div>\n                                            <\/div>\n                    \n    \n                    <div class=\"self-stretch inline-flex flex-col justify-start items-center gap-8\">\n                      <div class=\"flex flex-col lg:flex-row justify-center items-stretch  gap-8\">\n                                                    <div class=\"py-10 lg:py-12 bg-white rounded-lg shadow-[0px_4px_6px_-2px_rgba(15,21,86,0.00)] shadow-[0px_12px_16px_0px_rgba(15,21,86,0.05)] inline-flex flex-col justify-start items-start overflow-hidden\">\n                              <div class=\"self-stretch px-8 flex flex-col justify-start items-center gap-3 lg:gap-5\">\n                                  <div class=\"w-16 h-16 relative overflow-hidden\">\n                                      <img decoding=\"async\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/10\/Connect_icon.svg\" class=\"no-override w-full h-full\">\n                                  <\/div>\n                                  <div class=\"lg:w-96 flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                                      <div class=\"text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Pathlock Connect<\/div>\n                                      <div class=\"self-stretch flex flex-col justify-start items-center gap-6\">\n                                          <div class=\"self-stretch text-center justify-start text-[#2A3274] text-normal lg:text-lg font-normal  leading-7\">Acesse a documenta\u00e7\u00e3o do produto, conclua o treinamento e compartilhe ideias de melhorias.<\/div>\n                                          <a class=\"flex items-center justify-center font-semibold py-3 px-[28px]  bg-[#24B770] hover:bg-[#148752] group leading-7  rounded-lg text-white transition-colors duration-300\" href=\"https:\/\/docs.pathlock.com\/?space=main\">\n                                              Explorar                                          <\/a>\n                                      <\/div>\n                                  <\/div>\n                              <\/div>\n                          <\/div>\n                                                    <div class=\"py-10 lg:py-12 bg-white rounded-lg shadow-[0px_4px_6px_-2px_rgba(15,21,86,0.00)] shadow-[0px_12px_16px_0px_rgba(15,21,86,0.05)] inline-flex flex-col justify-start items-start overflow-hidden\">\n                              <div class=\"self-stretch px-8 flex flex-col justify-start items-center gap-3 lg:gap-5\">\n                                  <div class=\"w-16 h-16 relative overflow-hidden\">\n                                      <img decoding=\"async\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Automated-access-certifications_icon-1.svg\" class=\"no-override w-full h-full\">\n                                  <\/div>\n                                  <div class=\"lg:w-96 flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                                      <div class=\"text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Enviar um Chamado<\/div>\n                                      <div class=\"self-stretch flex flex-col justify-start items-center gap-6\">\n                                          <div class=\"self-stretch text-center justify-start text-[#2A3274] text-normal lg:text-lg font-normal  leading-7\">Tenha seus problemas t\u00e9cnicos resolvidos pelo suporte ao cliente da Pathlock. <div class=\"h-[30px]\"><\/div><\/div>\n                                          <a class=\"flex items-center justify-center font-semibold py-3 px-[28px]  bg-[#24B770] hover:bg-[#148752] group leading-7  rounded-lg text-white transition-colors duration-300\" href=\"https:\/\/support.pathlock.com\/\">\n                                              Criar um chamado                                          <\/a>\n                                      <\/div>\n                                  <\/div>\n                              <\/div>\n                          <\/div>\n                                                <\/div>\n                  <\/div>\n    \n                <\/div>\n            <\/div>\n        <\/div>\n<\/section>\n\n\n<section class=\"relative mx-auto container px-4 lg:px-8\">\n\n  <div class=\"w-full text-center mx-auto py-12 lg:py-24 border-b border-[#E3E7F6] inline-flex flex-col justify-center items-center gap-8 lg:gap-16 overflow-hidden\">\n      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                    <h2 class=\"self-stretch text-center justify-start text-[#0F1556] text-3xl lg:text-5xl font-semibold  leading-[38px] lg:leading-[60px]\">  Entre em Contato Com o Suporte da Pathlock<\/h2>\n                              <div class=\"max-w-[814px] text-center justify-start\">\n              <div class=\"max-w-[814px] text-center justify-start\"><span class=\"text-base lg:text-xl font-normal leading-normal lg:leading-[32px]\">Voc\u00ea pode entrar em contato com os engenheiros de suporte da Pathlock por meio do <\/span><a href=\"https:\/\/support.pathlock.com\/\" class=\"text-[#24B770] text-base lg:text-xl font-normal  underline leading-normal lg:leading-[32px] hover:no-underline transition-colors duration-300\">portal web do cliente<\/a> <span class=\"text-base lg:text-xl font-normal  leading-normal lg:leading-[32px]\">ou por telefone, usando um dos seguintes n\u00fameros:<\/span><\/div>        <\/div>\n                <\/div>\n      <div class=\"lg:w-full flex flex-col lg:flex-row justify-between gap-10 lg:gap-10 \">\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"inline-flex justify-start items-center gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">Americas<\/div>\n              <\/div>\n              <div class=\"inline-flex items-center gap-4\">\n\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/USA_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\"text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">EUA e Canad\u00e1 : <span class=\"font-normal\">+1 303 218 9157<\/span><\/span>\n              <\/div>\n          <\/div>\n\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"flex flex-col justify-start items-start gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">EMEA<\/div>\n              <\/div>\n              <div class=\"flex flex-col justify-center items-start gap-3\">\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/European_union_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">UE: <span class=\"font-normal\">+32 16 308 000<\/span><\/span>\n                  <\/div>\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/UK_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">Reino Unido e Irlanda: <span class=\"font-normal\">+44 20 4524 5116<\/span><\/span>\n                  <\/div>\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Israel_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">Israel : <span class=\"font-normal\">+972 3 303 6035<\/span><\/span>\n                  <\/div>\n              <\/div>\n          <\/div>\n\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"flex flex-col justify-start items-start gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">APAC<\/div>\n              <\/div>\n              <div class=\"inline-flex items-center gap-4\">\n                <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/India_flag-2.png\" alt=\"flag\" \/>\n                <span class=\" text-base lg:text-lg font-semibold leading-7 whitespace-nowrap\">\u00cdndia: <span class=\"font-normal\">+91 20 7127 9922<\/span><\/span>\n              <\/div>\n          <\/div>\n\n      <\/div>\n  <\/div>\n  \n  <div class=\"w-full text-center py-12 lg:py-24 inline-flex flex-col justify-secter items-center  overflow-hidden\">\n      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n          <div class=\"max-w-[886px] text-center justify-start text-[#0F1556] text-3xl lg:text-5xl font-semibold  leading-9 lg:leading-[60px]\">Resolva Seus Problemas de Forma Completa \u2014 R\u00e1pida e Eficiente<\/div>\n          <div class=\"max-w-[850px] text-center justify-start  text-base lg:text-xl font-normal leading-normal lg:leading-[32px]\">Nossa equipe global de suporte ao cliente \u00e9 dedicada a ajud\u00e1-lo a resolver problemas de forma completa e r\u00e1pida, para que suas opera\u00e7\u00f5es de neg\u00f3cios continuem a funcionar sem interrup\u00e7\u00f5es.<\/div>\n      <\/div>\n      <div class=\"mt-8 mb-8 lg:mb-[72px]\">\n        <a class=\"flex items-end lg:items-center font-semibold hover:text-[#44C382] group text-lg leading-7 transition-colors duration-300\" href=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/09\/Pathlock-Support-Policy-Sept-2025.pdf\"><span class=\"max-w-[206px] md:max-w-full text-left md:text-center\">A Pol\u00edtica de Suporte da Pathlock Est\u00e1 Dispon\u00edvel Aqui<\/span>\n            <span class=\"rtl:mr-2 rtl:ml-0 ml-2 rtl:rotate-180 pb-1 md:pb-0 stroke-[#0F1556] group-hover:stroke-[#44C382] group-hover:rtl:-translate-x-0.5 group-hover:translate-x-0.5 transition ease-in-out duration-300\">\n                <svg width=\"20\" height=\"20\" viewBox=\"0 0 21 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4.66663 10.1334H16.3333M16.3333 10.1334L10.5 4.30005M16.3333 10.1334L10.5 15.9667\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/a>\n        <\/div>\n      <div class=\"w-full self-stretch flex flex-col lg:flex-row justify-center lg:justify-between items-stretch gap-6\">\n          <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Suporte 24 Horas Por Dia<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Nossa equipe est\u00e1 dispon\u00edvel 24 horas por dia, 7 dias por semana, para resolver seus incidentes de Severidade 1 no Pathlock Cloud.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n           <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Diversos M\u00e9todos de Contato<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Entre em contato conosco pelo m\u00e9todo de sua prefer\u00eancia: portal do cliente, bate-papo ao vivo ou telefone.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n           <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Resposta e Resolu\u00e7\u00e3o R\u00e1pidas<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Receba uma resposta para seus incidentes de Severidade 1 do Pathlock Cloud em at\u00e9 1 hora, garantindo uma resolu\u00e7\u00e3o r\u00e1pida.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n       <\/div>\n  <\/div>\n\n<\/section>\n\n<section class=\"bg-[#f5f6fc] w-full py-12 lg:py-24 flex-col justify-start md:justify-center items-start md:items-center gap-16 inline-flex overflow-hidden\">\n\t<div class=\"container mx-auto px-4 lg:px-8\">\n\t\t<div class=\"relative container\">\n            <div x-data=\"carouselTestimonial()\">\n                <div class=\"flex flex-col-reverse lg:flex-row justify-center items-center gap-10 lg:gap-16 overflow-hidden\">\n\n                    <!-- Image Column -->\n                    <div class=\"w-full lg:w-96 h-auto lg:h-96 flex justify-center items-center\">\n                        <img\n                            class=\"w-96 h-96 object-cover rounded-lg no-override\"\n                            :src=\"items[currentSlide].image\"\n                            :alt=\"items[currentSlide].person_name\"\n                            x-transition:enter=\"transition-opacity duration-300\"\n                            x-transition:enter-start=\"opacity-0\"\n                            x-transition:enter-end=\"opacity-100\"\n                            x-transition:leave=\"transition-opacity duration-300\"\n                            x-transition:leave-start=\"opacity-100\"\n                            x-transition:leave-end=\"opacity-0\"\n                        \/>\n                    <\/div>\n\n                    <!-- Text Column -->\n                    <div class=\"flex-1 flex flex-col justify-end items-start min-h-[300px] gap-10 lg:min-h-[384px]\">\n                        <!-- Quote -->\n                        <div class=\"text-[#0F1556] text-3xl lg:text-4xl font-medium leading-tight \" \n                        x-text=\"items[currentSlide].quote\"\n                        x-transition:enter=\"transition-opacity duration-300\"\n                        x-transition:enter-start=\"opacity-0\"\n                        x-transition:enter-end=\"opacity-100\"\n                        x-transition:leave=\"transition-opacity duration-300\"\n                        x-transition:leave-start=\"opacity-100\"\n                        x-transition:leave-end=\"opacity-0\"\n                        ><\/div>\n\n                        <!-- Person + Nav -->\n                        <div class=\"flex flex-col lg:flex-row justify-between items-start lg:items-center gap-6 w-full lg:pb-20\">\n\n                            <!-- Person Info -->\n                            <div class=\"flex flex-col gap-1\">\n                                <!-- <div class=\"text-[#0F1556] text-lg font-semibold\" x-text=\"items[currentSlide].person_name\"><\/div> -->\n                                <div class=\"text-[#2A3274] text-base\" x-text=\"items[currentSlide].person_role\"><\/div>\n                            <\/div>\n\n                            <!-- Navigation -->\n                            <div class=\"flex gap-4\">\n                                <button\n                                    @click=\"prevSlide()\"\n                                    class=\"rtl:rotate-180 bg-white p-1 rounded-full hover:bg-[#6e759f] w-10 h-10 flex justify-center items-center\"\n                                    aria-label=\"Previous slide\"\n                                >\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\">\n                                        <path id=\"hover-slate\" d=\"M15 18L9 12L15 6\" stroke=\"#6E759F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/button>\n                                <button\n                                    @click=\"nextSlide()\"\n                                    class=\"rtl:rotate-180 bg-white p-1 rounded-full hover:bg-[#6e759f] w-10 h-10 flex justify-center items-center\"\n                                    aria-label=\"Next slide\"\n                                >\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\">\n                                        <path id=\"hover-slate\" d=\"M9 18L15 12L9 6\" stroke=\"#6E759F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/button>\n                            <\/div>\n                       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Instru\\u00e7\\u00f5es claras e suporte paciente. Obrigado! 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