{"id":42822,"date":"2024-08-30T00:52:51","date_gmt":"2024-08-30T04:52:51","guid":{"rendered":"https:\/\/pathlock.com\/support\/"},"modified":"2026-01-22T12:25:07","modified_gmt":"2026-01-22T17:25:07","slug":"support","status":"publish","type":"page","link":"https:\/\/pathlock.com\/fr\/support\/","title":{"rendered":"Assistance technique Pathlock"},"content":{"rendered":"\n\n\n<section class=\"w-full flex justify-center pt-12  lg:pt-24 z-50 bg-[#0F1556]\" style=\"background-image:url('https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Header-bg.webp'); background-size:cover; background-position:center center;\">\n        <div class=\"flex flex-col mx-auto px-4 lg:w-7\/12\" >\n            <div class=\"py-12  md:py-24 gap-4 md:gap-5 text-center\">\n                <div class=\"flex flex-col gap-8 md:gap-16 items-center\">\n                    <div class=\"flex flex-col gap-4 md:gap-5\">\n                        <div class=\"flex flex-col gap-2 md:gap-4 max-w-[980px] mx-auto\">\n                            <div class=\"hidden lg:inline-flex justify-center items-center gap-1\">\n                                <div class=\"justify-center items-center flex\" >\n                                    <a href=\"https:\/\/pathlock.com\/fr\/\" class=\"text-[#ced5ee] hover:text-[#24B770] text-xs font-normal  leading-[18px]\">Accueil<\/a>\n                                <\/div>\n                                <div class=\"relative\">\n                                    <svg class=\"rtl:rotate-180\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M6 12L10 8L6 4\" stroke=\"#96A1C8\" stroke-width=\"1.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n                                    <\/svg>\n                                <\/div>\n                                <div class=\"justify-center items-center flex\" >\n                                    <div class=\"text-[#24b770] text-xs font-semibold  leading-[18px]\">Assistance client\u00e8le<\/div>\n                                <\/div>\n                            <\/div>\n                                                        <h1 class=\"text-white  font-semibold text-[28px] md:text-6xl leading-[30px] md:leading-[72px] md:tracking-[-1.2px] \">\n                                Assistance client\u00e8le Pathlock                            <\/h1>\n                                                    <\/div>\n                                                <div class=\"max-w-[780px] mx-auto\">\n                            <p class=\"text-base md:text-lg text-[#f2f9ff] leading-[24px] lg:leading-[28px] font-normal\">\n                                Les produits Pathlock sont faciles \u00e0 utiliser, mais nous comprenons que tout le monde a besoin d\u2019aide de temps en temps. Pathlock propose une vari\u00e9t\u00e9 d\u2019options d\u2019assistance, toutes fournies par une \u00e9quipe mondiale avec une satisfaction solide \u00e0 93%.                            <\/p>\n                        <\/div>\n                                            <\/div>\n                    \n    \n                    <div class=\"self-stretch inline-flex flex-col justify-start items-center gap-8\">\n                      <div class=\"flex flex-col lg:flex-row justify-center items-stretch  gap-8\">\n                                                    <div class=\"py-10 lg:py-12 bg-white rounded-lg shadow-[0px_4px_6px_-2px_rgba(15,21,86,0.00)] shadow-[0px_12px_16px_0px_rgba(15,21,86,0.05)] inline-flex flex-col justify-start items-start overflow-hidden\">\n                              <div class=\"self-stretch px-8 flex flex-col justify-start items-center gap-3 lg:gap-5\">\n                                  <div class=\"w-16 h-16 relative overflow-hidden\">\n                                      <img decoding=\"async\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/10\/Connect_icon.svg\" class=\"no-override w-full h-full\">\n                                  <\/div>\n                                  <div class=\"lg:w-96 flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                                      <div class=\"text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Pathlock Connect<\/div>\n                                      <div class=\"self-stretch flex flex-col justify-start items-center gap-6\">\n                                          <div class=\"self-stretch text-center justify-start text-[#2A3274] text-normal lg:text-lg font-normal  leading-7\">Acc\u00e9dez \u00e0 la documentation sur les produits, suivez une formation compl\u00e8te et partagez vos id\u00e9es d\u2019am\u00e9lioration.<\/div>\n                                          <a class=\"flex items-center justify-center font-semibold py-3 px-[28px]  bg-[#24B770] hover:bg-[#148752] group leading-7  rounded-lg text-white transition-colors duration-300\" href=\"https:\/\/docs.pathlock.com\/?space=main\">\n                                              Explorer                                          <\/a>\n                                      <\/div>\n                                  <\/div>\n                              <\/div>\n                          <\/div>\n                                                    <div class=\"py-10 lg:py-12 bg-white rounded-lg shadow-[0px_4px_6px_-2px_rgba(15,21,86,0.00)] shadow-[0px_12px_16px_0px_rgba(15,21,86,0.05)] inline-flex flex-col justify-start items-start overflow-hidden\">\n                              <div class=\"self-stretch px-8 flex flex-col justify-start items-center gap-3 lg:gap-5\">\n                                  <div class=\"w-16 h-16 relative overflow-hidden\">\n                                      <img decoding=\"async\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Automated-access-certifications_icon-1.svg\" class=\"no-override w-full h-full\">\n                                  <\/div>\n                                  <div class=\"lg:w-96 flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                                      <div class=\"text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Soumettez un ticket<\/div>\n                                      <div class=\"self-stretch flex flex-col justify-start items-center gap-6\">\n                                          <div class=\"self-stretch text-center justify-start text-[#2A3274] text-normal lg:text-lg font-normal  leading-7\">Faites r\u00e9soudre vos probl\u00e8mes techniques par le support client de Pathlock.<div class=\"h-[30px]\"><\/div><\/div>\n                                          <a class=\"flex items-center justify-center font-semibold py-3 px-[28px]  bg-[#24B770] hover:bg-[#148752] group leading-7  rounded-lg text-white transition-colors duration-300\" href=\"https:\/\/support.pathlock.com\/\">\n                                              Cr\u00e9ez un ticket                                          <\/a>\n                                      <\/div>\n                                  <\/div>\n                              <\/div>\n                          <\/div>\n                                                <\/div>\n                  <\/div>\n    \n                <\/div>\n            <\/div>\n        <\/div>\n<\/section>\n\n\n<section class=\"relative mx-auto container px-4 lg:px-8\">\n\n  <div class=\"w-full text-center mx-auto py-12 lg:py-24 border-b border-[#E3E7F6] inline-flex flex-col justify-center items-center gap-8 lg:gap-16 overflow-hidden\">\n      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                    <h2 class=\"self-stretch text-center justify-start text-[#0F1556] text-3xl lg:text-5xl font-semibold  leading-[38px] lg:leading-[60px]\">  Contactez le service d\u2019assistance de Pathlock<\/h2>\n                              <div class=\"max-w-[814px] text-center justify-start\">\n              <div class=\"max-w-[814px] text-center justify-start\"><span class=\"text-base lg:text-xl font-normal leading-normal lg:leading-[32px]\">Vous pouvez contacter les ing\u00e9nieurs du support Pathlock via le <\/span><a href=\"https:\/\/support.pathlock.com\/\" class=\"text-[#24B770] text-base lg:text-xl font-normal  underline leading-normal lg:leading-[32px] hover:no-underline transition-colors duration-300\"> portail Web client<\/a> <span class=\"text-base lg:text-xl font-normal  leading-normal lg:leading-[32px]\">ou par t\u00e9l\u00e9phone \u00e0 l\u2019un des num\u00e9ros suivants :<\/span><\/div>        <\/div>\n                <\/div>\n      <div class=\"lg:w-full flex flex-col lg:flex-row justify-between gap-10 lg:gap-10 \">\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"inline-flex justify-start items-center gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">Americas<\/div>\n              <\/div>\n              <div class=\"inline-flex items-center gap-4\">\n\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/USA_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\"text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">\u00c9tats-Unis et Canada : <span class=\"font-normal\">+1 303 218 9157<\/span><\/span>\n              <\/div>\n          <\/div>\n\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"flex flex-col justify-start items-start gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">EMEA<\/div>\n              <\/div>\n              <div class=\"flex flex-col justify-center items-start gap-3\">\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/European_union_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">UE: <span class=\"font-normal\">+32 16 308 000<\/span><\/span>\n                  <\/div>\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/UK_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">Royaume-Uni et Irlande: <span class=\"font-normal\">+44 20 4524 5116<\/span><\/span>\n                  <\/div>\n                  <div class=\"inline-flex items-center gap-4\">\n                    <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/Israel_flag-2.png\" alt=\"flag\" \/>\n                    <span class=\" text-base lg:text-lg font-semibold whitespace-nowrap leading-7\">Isra\u00ebl : <span class=\"font-normal\">+972 3 303 6035<\/span><\/span>\n                  <\/div>\n              <\/div>\n          <\/div>\n\n          <div class=\"inline-flex flex-col justify-start items-start gap-4\">\n              <div class=\"flex flex-col justify-start items-start gap-3\">\n                  <div class=\"justify-start  text-lg lg:text-xl font-semibold  leading-7 lg:leading-[32px]\">APAC<\/div>\n              <\/div>\n              <div class=\"inline-flex items-center gap-4\">\n                <img decoding=\"async\" class=\"no-override w-6 h-[18px]\" src=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/08\/India_flag-2.png\" alt=\"flag\" \/>\n                <span class=\" text-base lg:text-lg font-semibold leading-7 whitespace-nowrap\">Inde: <span class=\"font-normal\">+91 20 7127 9922<\/span><\/span>\n              <\/div>\n          <\/div>\n\n      <\/div>\n  <\/div>\n  \n  <div class=\"w-full text-center py-12 lg:py-24 inline-flex flex-col justify-secter items-center  overflow-hidden\">\n      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n          <div class=\"max-w-[886px] text-center justify-start text-[#0F1556] text-3xl lg:text-5xl font-semibold  leading-9 lg:leading-[60px]\">R\u00e9solvez vos probl\u00e8mes rapidement et efficacement<\/div>\n          <div class=\"max-w-[850px] text-center justify-start  text-base lg:text-xl font-normal leading-normal lg:leading-[32px]\">Notre \u00e9quipe mondiale de support client s\u2019engage \u00e0 vous aider \u00e0 r\u00e9soudre les probl\u00e8mes de mani\u00e8re approfondie et le plus rapidement possible, afin que vos op\u00e9rations commerciales puissent continuer sans probl\u00e8me.<\/div>\n      <\/div>\n      <div class=\"mt-8 mb-8 lg:mb-[72px]\">\n        <a class=\"flex items-end lg:items-center font-semibold hover:text-[#44C382] group text-lg leading-7 transition-colors duration-300\" href=\"https:\/\/pathlock.com\/wp-content\/uploads\/2025\/09\/Pathlock-Support-Policy-Sept-2025.pdf\"><span class=\"max-w-[206px] md:max-w-full text-left md:text-center\">La politique d\u2019assistance de Pathlock est disponible ici<\/span>\n            <span class=\"rtl:mr-2 rtl:ml-0 ml-2 rtl:rotate-180 pb-1 md:pb-0 stroke-[#0F1556] group-hover:stroke-[#44C382] group-hover:rtl:-translate-x-0.5 group-hover:translate-x-0.5 transition ease-in-out duration-300\">\n                <svg width=\"20\" height=\"20\" viewBox=\"0 0 21 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4.66663 10.1334H16.3333M16.3333 10.1334L10.5 4.30005M16.3333 10.1334L10.5 15.9667\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/a>\n        <\/div>\n      <div class=\"w-full self-stretch flex flex-col lg:flex-row justify-center lg:justify-between items-stretch gap-6\">\n          <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Assistance 24 h\/24<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Notre \u00e9quipe est disponible 24 h\/24 et 7 j\/7 pour r\u00e9soudre vos probl\u00e8mes Pathlock Cloud de gravit\u00e9 1.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n           <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">Plusieurs m\u00e9thodes de contact<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Contactez-nous par le moyen qui vous convient le mieux : portail client, chat en direct ou t\u00e9l\u00e9phone.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n           <div class=\"lg:max-w-[390px] flex-1  px-6 py-6 lg:py-10 bg-[#F5F6FC] rounded-lg inline-flex flex-col items-center gap-5\">\n              <div class=\" flex flex-col justify-start items-center gap-5\">\n                  <div class=\"self-stretch flex flex-col justify-start items-center gap-2 lg:gap-4\">\n                      <div class=\"self-stretch flex flex-col justify-start items-center gap-5\">\n                          <div class=\"w-9 h-9 relative rounded-full outline-2 outline-offset-[-2px] outline-[#44C382] overflow-hidden\">\n                            <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <g id=\"Frame\">\n                              <rect width=\"46\" height=\"46\" transform=\"translate(-5 -5)\" fill=\"white\"\/>\n                              <path id=\"Vector\" d=\"M12.75 18L16.25 21.5L23.25 14.5\" stroke=\"#44C382\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                              <\/g>\n                            <\/svg>\n                          <\/div>\n                          <div class=\"self-stretch text-center justify-start text-[#0F1556] text-xl lg:text-2xl font-semibold  leading-[32px]\">R\u00e9ponse et r\u00e9solution rapides<\/div>\n                      <\/div>\n                      <div class=\"self-stretch text-center justify-start text-[#0F1556] text-base lg:text-lg font-normal  leading-7\"> Recevez une r\u00e9ponse \u00e0 vos probl\u00e8mes Pathlock Cloud de gravit\u00e9 1 dans un d\u00e9lai d\u2019une heure, garantissant une r\u00e9solution rapide.<\/div>\n                  <\/div>\n              <\/div>\n          <\/div>\n       <\/div>\n  <\/div>\n\n<\/section>\n\n<section class=\"bg-[#f5f6fc] w-full py-12 lg:py-24 flex-col justify-start md:justify-center items-start md:items-center gap-16 inline-flex overflow-hidden\">\n\t<div class=\"container mx-auto px-4 lg:px-8\">\n\t\t<div class=\"relative container\">\n            <div x-data=\"carouselTestimonial()\">\n                <div class=\"flex flex-col-reverse lg:flex-row justify-center items-center gap-10 lg:gap-16 overflow-hidden\">\n\n                    <!-- Image Column -->\n                    <div class=\"w-full lg:w-96 h-auto lg:h-96 flex justify-center items-center\">\n                        <img\n                            class=\"w-96 h-96 object-cover rounded-lg no-override\"\n                            :src=\"items[currentSlide].image\"\n                            :alt=\"items[currentSlide].person_name\"\n                            x-transition:enter=\"transition-opacity duration-300\"\n                            x-transition:enter-start=\"opacity-0\"\n                            x-transition:enter-end=\"opacity-100\"\n                            x-transition:leave=\"transition-opacity duration-300\"\n                            x-transition:leave-start=\"opacity-100\"\n                            x-transition:leave-end=\"opacity-0\"\n                        \/>\n                    <\/div>\n\n                    <!-- Text Column -->\n                    <div class=\"flex-1 flex flex-col justify-end items-start min-h-[300px] gap-10 lg:min-h-[384px]\">\n                        <!-- Quote -->\n                        <div class=\"text-[#0F1556] text-3xl lg:text-4xl font-medium leading-tight \" \n                        x-text=\"items[currentSlide].quote\"\n                        x-transition:enter=\"transition-opacity duration-300\"\n                        x-transition:enter-start=\"opacity-0\"\n                        x-transition:enter-end=\"opacity-100\"\n                        x-transition:leave=\"transition-opacity duration-300\"\n                        x-transition:leave-start=\"opacity-100\"\n                        x-transition:leave-end=\"opacity-0\"\n                        ><\/div>\n\n                        <!-- Person + Nav -->\n                        <div class=\"flex flex-col lg:flex-row justify-between items-start lg:items-center gap-6 w-full lg:pb-20\">\n\n                            <!-- Person Info -->\n                            <div class=\"flex flex-col gap-1\">\n                                <!-- <div class=\"text-[#0F1556] text-lg font-semibold\" x-text=\"items[currentSlide].person_name\"><\/div> -->\n                                <div class=\"text-[#2A3274] text-base\" x-text=\"items[currentSlide].person_role\"><\/div>\n                            <\/div>\n\n                            <!-- Navigation -->\n                            <div class=\"flex gap-4\">\n                                <button\n                                    @click=\"prevSlide()\"\n                                    class=\"rtl:rotate-180 bg-white p-1 rounded-full hover:bg-[#6e759f] w-10 h-10 flex justify-center items-center\"\n                                    aria-label=\"Previous slide\"\n                                >\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\">\n                                        <path id=\"hover-slate\" d=\"M15 18L9 12L15 6\" stroke=\"#6E759F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/button>\n                                <button\n                                    @click=\"nextSlide()\"\n                                    class=\"rtl:rotate-180 bg-white p-1 rounded-full hover:bg-[#6e759f] w-10 h-10 flex justify-center items-center\"\n                                    aria-label=\"Next slide\"\n                                >\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\">\n                                        <path id=\"hover-slate\" d=\"M9 18L15 12L9 6\" stroke=\"#6E759F\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/button>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<style>\n\tbutton:hover #hover-slate {\n\t\tstroke: #fff;\n\t}\n<\/style>\n\n<script>\n\tfunction carouselTestimonial() {\n\t\treturn {\n\t\t\tcurrentSlide: 0,\n\t\t\titems: [\n\t\t\t\t                {\n                    image: \"https:\\\/\\\/pathlock.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/iStock-2150392859-scaled-1.webp\",\n                    person_name: \"Administrateur informatique et services dans une organisation financi\\u00e8re\",\n                    quote: \"\\u201cLe service client est exceptionnel et Sai est particuli\\u00e8rement comp\\u00e9tent et capable de r\\u00e9pondre \\u00e0 toutes nos questions. Instructions claires et assistance aux patients. Merci! 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