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Case Studies

How Pathlock Helped Stiefel Laboratories Improve Compliance  

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SW Stiefel
Stiefel Laboratories Florida, U.S.A.
Industry Pharmaceutical
Pathlock Solution


Coral Gables, Florida-based Stiefel Laboratories makes premium products that soothe the skin. Founded in 1847, this family-owned business today operates in more than 30 countries. It is renowned for its exceptional quality, with brands such as Claripel in the U.S. and Sebiprox in the international market. 

About Stiefel Laboratories

For more than 160 years, Stiefel Laboratories, a family-owned dermatologic pharmaceutical company has outshined all others in its industry by creating the highest-quality, premium skin care products. It is prescribed and in demand by people in 100 countries. From a small upstart firm in 1847, Stiefel has grown to be the world’s largest independent dermatology company with operations in 30 countries, headquarters in Coral Gables, Florida, and cutting-edge research and development facilities in North Carolina and California. 

And behind its superior products are outstanding people who rely on technology to get their jobs done. Stiefel uses software by SAP to run its operations, including human resources, financial, warehouse management, and other processes. But SAP alone wasn’t enough to enable Stiefel to perform crucial segregation of duties (SOD), reporting, and other tasks. For SOD, Stiefel relies on Pathlock.

“Pathlock was quicker to install, quicker to configure, and did not require additional hardware. It allowed us to quickly identify where we had SOD issues. With SAP, that process would have been time-consuming and almost impossible.” 

– Paul Kohler, Stiefel’s Senior Manager, Global Application Operations.

Focus on FDA Compliance

Pharmaceutical companies must follow strict Food and Drug Administration guidelines and must be able to prove that they do. For instance, the FDA requires that two different people perform product quality inspection and release products for sale. For safety reasons, those tasks cannot be performed by the same person. Such compliance is made easy with Pathlock. “We can use it to locate any potential FDA issues and fix them before they become a problem”, Kohler said. 

FDA compliance is just one of the many benefits Stiefel gets from Pathlock. As a privately held company, Stiefel’s investors have a keen interest in how they managed compliance and Stiefel turned to Pathlock to validate business processes. For example, the company uses Pathlock to track and manage accounts payable processes to make sure they are both accurate and efficient. Before deploying Pathlock’s solution in 2008, Stiefel had less control over that process. “Now we have secure mitigating control”, Kohler said. Reporting processes have also been greatly streamlined. In the past using just SAP, Stiefel staff had to create multiple spreadsheets and manually collate them and extract the right data, a process which could take days. With Pathlock, reporting is quick and easy.

“Pathlock’s reporting is incredibly fast. In the past, it would have taken many hours and much elbow grease. Now it’s a 10- or 15-minute process.”

– Paul Kohler, Senior Manager, Global Application Operations, Stiefel Laboratories

Financial & Other Benefits

Strong SOD control and streamlined reporting lead to high-quality audit processes. Stiefel adheres to the highest possible standards of financial management. With Pathlock, its financial excellence is easy to demonstrate. “We can supply information quickly to external or internal auditors”, Kohler said. “With SAP alone it was a bit of a scavenger hunt. Now it’s simple.” And there’s yet another way that Pathlock has created tangible benefits for Stiefel.

As reporting and audits are now streamlined, Stiefel doesn’t need as much manpower to do those processes. “Pathlock has probably allowed us to avoid hiring another person”, Kohler said. That saves the company money, a benefit that hits the bottom line. When asked if he would recommend Pathlock to other companies, Kohler says he already does. “Pathlock is a useful tool made by a good company”, he said. 

Pathlock – Business Benefits

Low Cost

Pathlock requires no additional hardware and does not impact IT system performance.

Fast Installation

Pathlock is easy to install and configure. Support is provided 24/7 and consultants are rarely needed.

Real-Time Compliance

Pathlock enables compliance with Sarbanes-Oxley and other regulations via simplified and standardized audit control processes.

Ease of Use

Pathlock has intuitive user interfaces and easy navigation

Streamlined Reporting

Pathlock automates documentation for faster, lower-cost reporting.

Accurate Audit Trail

Pathlock protects security definitions and tracks changes to segregation of duties. It offers a precise and verifiable audit trail.